Last Updated: 12.09.2025

Welcome to Totlot. By accessing our website or making a purchase, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or placing any orders.

1. Use of the Website
a. You must be at least 18 years old to make purchases on our website.
 b. You are responsible for keeping your account information, username, and password confidential.
 c. You agree to provide accurate, complete, and up-to-date information during checkout or account registration.
 d. You may not use our website for any activities that are unlawful, harmful, or unauthorized.

2. Product Information & Pricing
a. We make every effort to provide clear and accurate product descriptions, images, and details. However, occasional errors may occur, and we do not guarantee that all information is 100% accurate.
 b. All prices listed on our website are in Sri Lankan Rupees (LKR) unless stated otherwise.
 c. Prices, promotions, and discounts may change without prior notice.
 d. Product colours may vary slightly due to lighting, device screens, or manufacturing variations.

3. Orders & Payments
a. Placing an order on Totlot means you are making an offer to purchase the selected products.
 b. Totlot reserves the right to accept, refuse, or cancel any order for reasons including:

  • Product availability
  • Errors in pricing or product information
  • Suspected fraudulent activity
 c. You must provide valid and accurate payment information and authorize Totlot to charge the full order amount, including shipping and taxes.
 d. All payments are processed securely through trusted third-party payment gateways. Totlot does not store or access your card details.

4. Shipping & Delivery
a. We aim to process and deliver your orders as quickly and safely as possible.
 b. Delivery times may vary based on your location, courier delays, weather conditions, or other unforeseen factors.
 c. Once the order has been dispatched, Totlot is not responsible for delays caused by courier services.

5. Returns, Refunds & Damaged Items
a. Totlot follows a No Refunds & No Exchanges policy for all products purchased.
 b. If an item arrives damaged or defective, you must contact us within 24 hours of receiving the product.
 c. You must provide photos or videos of the damage for verification.
 d. Once verified, Totlot will provide a replacement or suitable solution based on product availability.
 e. For complete details, refer to our official Refund & Return Policy.

6. Intellectual Property
a. All content on the Totlot website—including images, text, graphics, logos, and product designs—remains the exclusive property of Totlot.
 b. You may not copy, reproduce, distribute, modify, or use any content from our website without prior written permission.

7. Limitation of Liability
a. Totlot, its owners, employees, and partners are not liable for any direct, indirect, or incidental damages arising from:

  • Use of our website
  • Purchase or use of our products
  • Delays or issues with delivery
 b. Totlot makes no guarantees that all products, information, or website features will be error-free or uninterrupted.

8. Amendments
Totlot reserves the right to modify or update these Terms & Conditions at any time. Updates will be posted on this page with a revised date. Continued use of the website means you accept these changes.

9. Contact Us
For any questions regarding these Terms & Conditions:
📍 Totlot Shop
 Stanley Thilakarathna Mawatha,
 Nugegoda 10250, Sri Lanka

📞 Phone: +94 77 963 6000

 📩 Email: info@totlot.lk