Thank you for shopping at Totlot. We are committed to providing high-quality products for your little ones. Please read our refund and return policy carefully before placing an order.

No Refunds or Exchanges

All sales made through Totlot are final.
 We do not offer refunds or exchanges for any products once they have been purchased and delivered.

Please double-check product descriptions, sizes, and specifications before completing your order.

Damaged or Defective Items

If your item arrives damaged, defective, or not as described, please contact us immediately — within 24 hours of receiving the item.
To assist you quickly, kindly provide:

  • Clear photos or videos of the damaged item
  • Your order number
  • Condition of the packaging
  • Your contact details
  •  

Once verified, we will arrange a replacement or provide the best possible solution depending on product availability.

Non-Returnable Items

Since refunds and exchanges are not offered, all products sold by Totlot are considered non-returnable.

Contact Us

If you need help or need to report a damaged item, you can reach us at:
📍 Totlot Shop
 Stanley Thilakarathna Mawatha,
 Nugegoda 10250, Sri Lanka

📞 Contact Number: +94 77 963 6000

 📩 Email: info@totlot.lk

 📱 Social: @totlot.lk

We are always here to assist you and ensure a smooth shopping experience.