Last Updated: 12.09.2025

At Totlot, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website. By using our website, you agree to the practices outlined below.

Information We Collect

When you interact with our website, we may collect the following types of information:

1. Personal Information (Provided by You)
  • Name
  • Email address
  • Phone number
  • Delivery address
  • Any additional details provided during checkout or when contacting our support team

2. Payment Information
  • Payment details needed to complete your order
  • Note: All payments are processed securely through trusted third-party payment gateways. Totlot does not store or access your card details.

3. Browsing & Technical Information
Collected automatically through cookies and similar technologies:
  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Interaction patterns


How We Use Your Information
We may use your information for the following purposes:
  • Order Processing: To confirm, process, and deliver your purchases
  • Customer Communication: To provide updates, respond to inquiries, and offer support
  • Personalization: To tailor your shopping experience, product suggestions, and promotions
  • Website Improvement: To enhance website performance and user experience
  • Security & Fraud Prevention: To protect against fraudulent transactions and unauthorized activities

Information Sharing
We do not sell or trade your personal information. However, we may share your data under the following circumstances:

1. Trusted Third-Party Service Providers
These include:
  • Payment processors
  • Delivery/courier partners
  • Hosting and website service providers
They are contractually obligated to handle your data securely and only for the purposes required to support Totlot operations.

2. Legal Compliance
We may disclose information where required by:
  • Applicable laws
  • Court orders
  • Government requests

Data Security
We follow industry-standard security practices to protect your information from unauthorized access, misuse, or alteration.
 Please note: No online platform can guarantee 100% security, but we continuously work to safeguard your data as much as possible.

Cookies & Tracking Technologies
Totlot uses cookies to:
  • Improve website performance
  • Personalize content
  • Remember your device preferences
  • Analyze traffic and usage
You may disable cookies in your browser settings, but some website features may not function properly without them.

Updates to This Privacy Policy
We may revise or update this Privacy Policy when necessary. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us:
📍 Totlot Shop
 Stanley Thilakarathna Mawatha,
 Nugegoda 10250, Sri Lanka

📞 Phone: +94 77 963 6000

 📩 Email: info@totlot.lk

We are here to assist you.